Plesk error Unable to update Web Statistics

Are you facing Plesk error "Unable to update Web Statistics" ?

This guide is for you.

Generally, Plesk Web Statistics depicts the disk space and traffic usage of a website.

Webalizer and AWStats collect, collate and display website data in different ways.

Here at Ibmi Media, as part of our Server Management Services, we regularly help our Customers to fix Plesk related errors.

In this context, we shall look into this Plesk error and how to get rid of it.

More about Web Statistics in Plesk ?

One of the main uses of Plesk web statistics is that it provides a detailed report to calculate disk space and traffic usage of Websites.

If any changes are done on websites, it gets reflected on the web statistics only after 24 hours.

This web statistics updating process is an automatic process that happens every 24 hours.

And, these statistics provide us with a pictorial representation that depicts all the services being used.

How to fix Plesk error Unable to update Web Statistics ?

Recently, one of our customers approached us with a Plesk query.

He needed to urgently recalculate his statistics for a particular domain after some modifications he has done to reflect on his Plesk panel.

Our Support Experts had a precise look into his requirement and sorted out the solution for him.

This is how we solved his requirement.

1. Firstly, we logged into the Windows Server.

2. Then, we opened the command prompt with administrator privileges.

3. Lastly, we entered the following command in the command prompt.

%plesk_bin%/statistics.exe --calculate-one

The above command generates both disk and traffic usage data for the domain without waiting for 24 hours.

Thus, we solved his requirement of urgently updating his web statistics after the modifications.

[Need urgent assistance with web statistics issues? We are available 24/7. ]


This guide will help you to resolve #Plesk #error Unable to update #Web #Statistics. We can update web statistics urgently without even waiting for 24 hours by executing a command in the #command prompt.

The web-statistics calculation in Plesk does not work: The values at #Tools & #Settings > Traffic Usage by Domains (under Statistics) are not updated.

When manually recalculating the statistics for a domain, the operation fails with the following error message:

/usr/local/psa/admin/sbin/statistics --calculate-one

WARNING during statistics_collector execution: : statistics_collector: Unable to parse pending domains traffic line: ?:: 2014-10-2 smtp 0

System error 11: Resource temporarily unavailable 

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