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Top 7 Free and Best Open-Source Help Desk Management Software

Help desk management software solutions help organizations and companies streamline their query management procedures and related tasks. The help desk team instead of answering calls throughout the day, install and implement these solutions that create, track, and manages the query tickets. Thereby offering a prompt solution and response to both the questioner and responder. The Help Desk software solutions discussed in the article are OTRS, osTicket, GLPi, Mantis Bug Tracker, Sinergia, AdefHelpDesk, and Liberum.

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Install and Use Logwatch on Ubuntu 20.04 - Step by Step Guide ?

This article covers how to install and use Logwatch on Ubuntu Linux System. Logwatch is a system log analyzer and send that report to email. It generates a summarized log report which contains sshd - authentication failures, sudo - sessions opened, vsftp failures, postfix, failed logins, disk space and more. To find more information, visit the Logwatch man page.

Logwatch can be installed simply from the Ubuntu repository. First update the system.

$ sudo apt-get update

To install Logwatch, execute the command:

$ apt-get install logwatch

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Install or Enable Cockpit on AlmaLinux 8 - Step by Step Process ?

This article covers how you can install and get started with the Cockpit web-administration tool for monitoring system statistics, metrics, and overall health. The cockpit is accessed through a web browser and its dashboard gives you a peek of your server's health alongside other system statistics such as network usage, disk space, and utilization, current users, system uptime, running processes, and system logs.


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Monitor System Resources with Glances on Ubuntu 20.04 - How to do it ?

This article covers how to install and get started with the Glances monitoring tool on Ubuntu. 

To view more help, you can use the glances –help command.

By default, Glances is included in the Ubuntu default repository. You can install it with the following command:

$ apt-get install glances -y

After installing Glances, verify the installed version of Glances using the following command:

$ glances --version


Glances monitors and display the information about:

  • RAM, Swap, and free memory usage.
  • Average CPU load of the system.
  • Total active and sleeping processes.
  • Disk I/O.
  • Display file system space.
  • Display current date and time.

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Install Zoom Client on AlmaLinux / Rocky Linux 8 - Step by Step guide ?

This article covers Zoom client's installation procedure. You can now proceed and start or join meetings with the security and reliability that Zoom provides.

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Install Kong API Gateway on Ubuntu 20.04 - Step by Step Process ?

This article covers how to install the KONG API Gateway on Ubuntu 20.04. These Gateways provides services like Authentication, rate-limiting, analysis, logging etc., to your API endpoints.

To Start kong API, run the following commands:

$ kong migrations up #runs the database migrations
$ sudo kong start
$ curl -i http://localhost:8001

To Stop and see status of kong API, run the following commands:

$ sudo kong stop #stop kong
$ sudo kong health #kong status

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