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Category: Plesk


Plesk Roundcube 'database error connection failed' - Fix it Now ?

This article covers methods to fix Plesk Roundcube 'database error connection failed' for our customers. This error happens when MySQL roundcube user is either absent or have an invalid password or have not sufficient permissions.


Roundcube SMTP Error (454) Authentication Failed - Fix it Now ?

This article covers how to fix Roundcube 'SMTP error (454) authentication failed' issue for our customers. 

To fix this SMTP error:

via Command Line Interface (CLI):

1. Connect to the server via SSH;

2. Execute the following commands:

plesk installer --select-release-current --install-component qmail
# plesk installer --select-release-current --install-component postfix


WHMCS error code 1013 - Fix it Now ?

This article covers WHMCS error code 1013. Basically, this error happens when the external_id entry is missing in psa.clients MySQL table. If the issue appears on WHMCS integrated with Plesk Multi Server, this database update should be done on the management node side.


Plesk error "Can't create transaction directory file" – Fix it Now ?

This article covers how to quickly fix Plesk error "Can't create transaction directory file". Basically, this Plesk error happens due to missing or incorrect permission of the /tmp directory. 


Database import hangs in Plesk - Fix it Now ?

This article covers methods to resolve Database importing hangs in Plesk with error reading communication packets. Generally, the database import task in Plesk fails due to non-optimized client databases.

The solution to this Plesk error is to simply optimize the databases.


Plesk "system error 13 : permission denied" – Fix it Now ?

This article covers how to fix Plesk "system error 13 : permission denied". Plesk service cannot execute a backend utility or the utility is unable to change some files due to incorrect permissions.