Are you trying to resolve the error, DirectAdmin: Email page failed to load? 

We can help you.

DirectAdmin is web hosting control panel software, similar to cPanel, that allows us to administer our website and hosting options using a web-based GUI.

It is one of the simplest control panels that function as a lightweight option. Using this we can control hundreds of websites. Also, it has a very user-friendly admin area.

However, often our customers using DirectAdmin report that their email page failed to load.

Here at Ibmi Media, as part of our Server Management Services, we regularly help our Customers to resolve related DirectAdmin errors.

Nature of the error, DirectAdmin Email page failed to load ?

Before going into the steps for fixing this email error we will see what causes this error.

The email page may fail to load due to large disk usage in DirectAdmin.

We can fix this issue using the following methods:

i. By enabling disk usage cache

ii. By disabling POP3 disk usage

How to resolve the error, DirectAdmin Email page failed to load ?

1. Enable disk usage cache.

Following are the steps for enabling disk usage cache:

i. Firstly, we need to take the backup of the configuration file /usr/local/directadmin/conf/directadmin.conf.

ii. Then edit DirectAdmin.conf using the following:

# vi /usr/local/directadmin/conf/directadmin.conf

iii. After that we can add the following line into the file to enable disk usage cache:

pop_disk_usage_cache=1

iv. Next we will edit /etc/cron.d/directadmin_cron using the following command:

# vi /etc/cron.d/directadmin_cron

v. Here we will add the following line:

*/15 * * * * root echo "action=cache&type=popquota" >> /usr/local/directadmin/data/task.queue

vi. Finally, we will restart crond service using the following command:

# service crond restart

2. Disable pop3 disk usage

Following are the steps for disabling pop3 disk usage:

i. Firstly, we need to take the backup of the configuration file /usr/local/directadmin/conf/directadmin.conf

ii. And edit directadmin.conf using the following command:

# vi /usr/local/directadmin/conf/directadmin.conf

iii. We can disable pop3 disk usage completely by adding the below line:

count_pop_usage=0

[Need assistance with fixing DirectAdmin errors? We can help you. ]